Return Policy

RETURNS:

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some circumstances we may not be able to accept a return due to Covid19 for health and safety reasons so a partial refund may apply (if applicable)

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 15 days after Purchase will be deemed as non-returnable items.

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund depending on your claims. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 working days of the approval. If you are not approved then your original product(s) will be sent back to you.

As we offer Free postage to all our customers, (All) postage costs occurred to return your product back to us will be at the cost of the product purchaser.

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

   

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged when initially received. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page (Note- this only applies to requests within 7 days of purchase). Exchanges will not apply if product has been used.

We make sure to answer all emails within a 24 hour timeframe.

  

SHIPPING:

To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if any) will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.